Description
1. Special orders, unfinished wood, and primed white materials are FINAL SALE, non-returnable, and non-exchangeable.
2. The refund or exchange of metal products (Zipbolt, Iron Balusters, Handrail Brackets, etc.) can be done within 21 days of purchase, and requires the original invoice, and the original package to be kept in good condition, and is subject to a 20% restocking fee.
3. Cutting services are not available for standard treads, risers, and plywood.
4. Natural wood materials may vary in colour and grain.
5. “Backorder” generally indicates a processing time of 5-6 business days. We may need more time to process some specific backorders or special orders.
6. Shipping costs for materials over 6 feet long are not included in the shipping total shown on the checkout page. If your order includes these materials, please contact us to confirm the shipping cost before placing your order.
7. The shipping cost on the checkout page is an experimental feature (INCOMPLETE). Some items do not automatically appear on that page. Please send us an email regarding the specific items you want to order and the shipping address, and we will give you a shipping quote by shipping carrier freight rating.
8. The shipping fee is non-refundable and non-exchangeable.
9. Order cancellations (i.e. ordered and paid for but not picked up), are subject to a 3% non-refundable fee from PayPal
10. Please inspect all items upon pickup or receipt of the delivery, and prior to starting cutting, sanding, staining or installation. Any damage, incorrect or missing items must be reported by email to ontariostair2015@gmail.com within 3 days of delivery or pickup. Please include photos and a clear description of the issue.
11. For international orders, all applicable duties and import taxes are the responsibility of the customer. Delivery may take longer depending on the carrier and timeline for customs clearance.
